Terms of Service

Wellness Retreat HQ
Effective Date: February 16, 2026
Last Updated: February 16, 2026

1. Introduction

Welcome to Wellness Retreat HQ (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website located at www.wellnessretreathq.com (“Website”) and any related services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

2. Eligibility

By using our Services, you represent and warrant that:

• You are at least 18 years old;

• You have the legal capacity to enter into a binding agreement;

• If using the Services on behalf of a company or entity, you have authority to bind that entity.

3. Accounts and Registration

3.1 Account Creation

If you create an account, you agree to:

• Provide accurate, current, and complete information;

• Maintain and update your account information as needed.

3.2 Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your login credentials;

• All activities under your account;

• Promptly notifying us of unauthorized use.

We are not liable for losses resulting from unauthorized account access.

4. Orders and Payment

4.1 Product Availability

All products are subject to availability. We reserve the right to:

• Limit quantities

• Discontinue products

• Refuse service

4.2 Pricing

All prices are listed in United States Dollars (USD) and are subject to change without notice.

We are not responsible for typographical errors, pricing inaccuracies, or product description errors. We reserve the right to cancel orders affected by such errors.

4.3 Payment Terms

Accepted Payment Methods:

• Visa

• Mastercard

• American Express

• Apple Pay

• Shop Pay

Payments are securely processed through Shopify Payments.

You agree to provide accurate billing information.

4.4 Order Acceptance

We reserve the right to refuse or cancel any order for reasons including:

• Product unavailability

• Pricing or description errors

• Suspected fraud

• Payment authorization failure

5. Shipping and Delivery

5.1 Shipping Policy

Please refer to our Shipping Policy for detailed information on delivery times, freight shipments, and order processing.

5.2 Risk of Loss

All purchases are made pursuant to a shipment contract. Risk of loss and title pass to you once the product is delivered to the shipping carrier.

6. Returns and Refunds

Please review our Return & Refund Policy for complete details regarding:

• 30-day return window

• 20% restocking fee (change-of-mind returns)

• Damaged goods reporting within 7 days

• 24-hour cancellation window

7. Intellectual Property Rights

7.1 Ownership

All Website content, including:

• Text

• Graphics

• Logos

• Images

• Product descriptions

• Software

is the property of Wellness Retreat HQ or its content suppliers and is protected by intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use the Website for personal, non-commercial purposes only.

7.3 Restrictions

You may not:

• Copy, reproduce, or resell Website content;

• Use automated tools (bots, scrapers);

• Use our trademarks without written permission.

8. User Content

8.1 Submissions

If you submit reviews, testimonials, or other content, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and reproduce that content.

8.2 Prohibited Content

You agree not to post content that:

• Is illegal or abusive

• Infringes intellectual property

• Violates privacy rights

• Contains malicious code

We reserve the right to remove content at our discretion.

9. Prohibited Activities

You agree not to:

• Violate any laws

• Interfere with Website operations

• Attempt unauthorized access

• Engage in fraudulent transactions

10. Disclaimers and Warranties

10.1 “AS IS” Basis

The Services are provided on an “AS IS” and “AS AVAILABLE” basis.

10.2 No Warranty

We do not guarantee:

• Uninterrupted service

• Error-free operation

• Specific product results

Please also refer to our Disclaimer Policy regarding health and product usage.

11. Limitation of Liability

To the fullest extent permitted by law, Wellness Retreat HQ and its affiliates shall not be liable for:

• Indirect or consequential damages

• Loss of profits

• Personal injury due to misuse

• Data loss

Our maximum liability is limited to the amount paid for the specific product giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Wellness Retreat HQ from any claims, damages, or liabilities arising from:

• Your use of the Services;

• Your violation of these Terms;

• Your misuse of products;

• Your violation of third-party rights.

13. Termination

We may suspend or terminate access to the Services at our discretion if you violate these Terms.

14. Governing Law

These Terms are governed by the laws of the State of Ohio, United States, without regard to conflict of law principles.

Any legal disputes must be brought in courts located in Ohio.

15. Changes to Terms

We may update these Terms at any time. Updates are effective upon posting to www.wellnessretreathq.com.

Continued use of the Website constitutes acceptance of updated Terms.

16. Miscellaneous

16.1 Severability

If any provision is found invalid, remaining provisions remain enforceable.

16.2 Entire Agreement

These Terms, along with our:

• Privacy Policy

• Return & Refund Policy

• Shipping Policy

• Billing Terms

• Disclaimer

constitute the entire agreement between you and Wellness Retreat HQ.

16.3 Waiver

Failure to enforce any provision does not constitute waiver.

17. Contact Information

Wellness Retreat HQ
30 E Stevens St
Newark, Ohio 43055
United States

Email: support@wellnessretreathq.com
Phone: 740-206-7378

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST