Privacy Policy

Wellness Retreat HQ
Effective Date: February 16, 2026
Last Updated: February 16, 2026

1. Introduction

Wellness Retreat HQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, disclosed, and safeguarded when you visit our website, www.wellnessretreathq.com, including any related services (collectively, the "Service").

By accessing or using our Service, you confirm that you have read, understood, and agree to this Privacy Policy and our Terms and Conditions.

2. Definitions and Key Terms

Cookie: A small data file stored on your browser to help improve your experience and provide analytics.

Company: Refers to Wellness Retreat HQ, located at 30 E Stevens St, Newark, Ohio 43055, United States.

Country: United States.

Customer: Any individual who purchases products or interacts with our Service.

Device: Any internet-connected device such as a computer, smartphone, or tablet.

IP Address: A unique identifier assigned to your device when connected to the internet.

Personnel: Employees or contractors authorized to process data on behalf of Wellness Retreat HQ.

Personal Data: Any information that identifies or can identify an individual.

Service: The website and ecommerce platform operated at www.wellnessretreathq.com.

Third-Party Service: Providers such as Shopify, Google Analytics, Facebook Pixel, and Klaviyo.

You: Any user accessing or purchasing through our Website.

3. Information We Collect

We collect information when you:

• Visit our website

• Place an order

• Subscribe to marketing communications

• Contact customer support

• Fill out forms

Personal Information Collected:

• Full name

• Email address

• Phone number

• Shipping address

• Billing address

• Payment information (processed securely via Shopify Payments)

• IP address

• Browsing behavior and device information

We do not store full credit card details on our servers.

4. How We Use the Information We Collect

We use your information to:

• Process and fulfill orders

• Provide customer support

• Send order confirmations and updates

• Improve our website and user experience

• Conduct analytics and marketing campaigns

• Prevent fraud and enhance security

• Comply with legal obligations

Marketing emails are sent only if you opt in. You may unsubscribe at any time.

5. Information from Third Parties

5.1 Fraud Prevention & Payment Verification

We may receive fraud risk data or transaction verification information from payment processors and fraud detection services.

5.2 Analytics & Advertising Platforms

We collect anonymized usage data from:

• Google Analytics

• Facebook Pixel

• Klaviyo

• Shopify

These services help us analyze traffic, measure advertising effectiveness, and improve our marketing efforts.

6. Sharing Your Information

We may share your information with:

Third-Party Service Providers

Trusted partners who assist in operating our website, processing payments, shipping orders, and marketing communications.

Business Transfers

In connection with a merger, acquisition, restructuring, or sale of assets.

Legal Requirements

When required to comply with applicable laws, legal processes, or enforceable governmental requests.

We do not sell your personal information.

7. Cookies and Tracking Technologies

We use essential, analytics, and marketing cookies as described in our Cookie Policy.

Cookies are used to:

• Enable checkout functionality

• Track website performance

• Measure marketing effectiveness

• Personalize advertising

You may manage cookies through your browser settings.

8. Data Security

We implement reasonable security measures including:

• SSL encryption

• PCI-compliant payment processing

• Secure hosting infrastructure

• Limited personnel access controls

While we take strong precautions, no online transmission method is 100% secure.

9. Data Retention

We retain personal information:

• Transaction records: 7 years (for tax and legal compliance)

• Marketing data: Up to 2 years

• Customer service records: As necessary to resolve disputes

We delete or anonymize data when no longer needed.

10. Your Rights

Depending on your jurisdiction (including certain U.S. states), you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Request data portability

To exercise your rights, contact:
support@wellnessretreathq.com

We respond within applicable legal timeframes.

11. Children's Privacy

Our Website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will delete it promptly.

12. International Data Transfers

Our business operates in the United States. If you access our Website from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

13. Links to Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.

Continued use of our Website after updates constitutes acceptance of the revised policy.

15. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Wellness Retreat HQ
30 E Stevens St
Newark, Ohio 43055
United States

Email: support@wellnessretreathq.com
Phone: 740-206-7378
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM EST