Billing Terms and Conditions

Wellness Retreat HQ
Effective Date: February 16, 2026
Last Updated: February 16, 2026

1. Introduction

These Billing Terms & Conditions (“Terms”) govern all payment obligations and billing processes between Wellness Retreat HQ (“Company,” “we,” “us,” or “our”) and the customer (“Customer,” “you,” or “your”).

By purchasing products from www.wellnessretreathq.com,  you agree to be bound by these Terms.

2. Payment Terms

2.1 Pricing

Prices:
All prices listed on www.wellnessretreathq.com are in United States Dollars (USD) and are subject to change without prior notice.

Taxes and Fees:
Prices are exclusive of applicable sales tax unless otherwise stated. Sales tax will be calculated at checkout based on your shipping address and applicable laws.

Shipping costs, freight surcharges, and other applicable fees will be displayed at checkout before payment is finalized.

2.2 Accepted Payment Methods

We accept the following payment methods:

Credit/Debit Cards:

• Visa

• Mastercard

• American Express

Express Checkout Options:

• Apple Pay

• Shop Pay

Payments are processed securely through Shopify Payments.

2.3 Payment Due Date

One-Time Purchases:
Payment is due immediately at checkout.

Orders will not be processed or shipped until payment has been successfully authorized and received.

3. Invoicing

Invoice Issuance

For standard online purchases, a digital order confirmation and receipt will be issued immediately upon successful payment.

For custom or manual invoices (if applicable), invoices will be issued upon order confirmation.

Delivery Method

Invoices and receipts are delivered electronically via email to the address provided at checkout.

Customer Responsibility

You are responsible for ensuring that billing information is accurate, complete, and up to date.

4. Disputed Charges

If you believe there is an error in billing:

• You must notify us in writing within 15 days of the transaction date.

• Include your order number and a detailed explanation of the dispute.

Billing disputes should be sent to:
support@wellnessretreathq.com

We will investigate and respond promptly.

Failure to notify us within 15 days may limit our ability to resolve the dispute.

5. Refunds and Credits

Refunds and credits are governed by our Return & Refund Policy.

Approved refunds will be processed to the original payment method within 5–7 business days after approval.

Please note that banks or credit card issuers may require additional time to post the refund.

6. Taxes

You are responsible for applicable sales taxes in accordance with U.S. federal, state, and local tax laws.

If you qualify for tax exemption, you must provide a valid exemption certificate before completing your purchase.

Failure to provide documentation prior to purchase may result in sales tax being applied.

7. Billing Errors

If we discover a billing error, We will correct it promptly.

Overcharges

We will promptly refund or credit the overcharged amount.

Undercharges

If an undercharge occurs due to system or pricing error, we reserve the right to invoice the outstanding balance or cancel the order prior to shipment.

8. Payment Security

Data Protection

All payment information is handled securely in compliance with industry standards. 

Payment Processor

Payments are processed through Shopify Payments, a PCI DSS-compliant payment processor.

SSL Encryption

Our Website uses Secure Socket Layer (SSL) encryption to protect your financial and personal data during transmission.

We do not store full credit card information on our servers.

9. Changes to Billing Terms

We reserve the right to modify these Billing Terms & Conditions at any time.

Changes become effective upon posting the updated Terms on www.wellnessretreathq.com.

Continued use of our Website after changes are posted constitutes acceptance of the revised Terms.

10. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, consequential, or punitive damages arising from billing matters.

• Our maximum liability under these Terms is limited to the amount paid by you for the specific order giving rise to the claim.

11. Governing Law

These Billing Terms are governed by the laws of the State of Ohio, United States, without regard to conflict of law principles.

Any disputes arising under these Terms shall be brought exclusively in courts located in Ohio, United States.

12. Contact Information

For billing inquiries, please contact:

Wellness Retreat HQ
30 E Stevens St
Newark, Ohio 43055
United States

Email: support@wellnessretreathq.com
Phone: 740-206-7378
Website: www.wellnessretreathq.com

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST

13. Entire Agreement

These Billing Terms & Conditions, together with our:

• Terms & Conditions

• Privacy Policy

• Return & Refund Policy

constitute the entire agreement between you and Wellness Retreat HQ regarding billing matters and supersede all prior communications.

Acknowledgment

By purchasing products from Wellness Retreat HQ, you acknowledge that you have read, understood, and agree to these Billing Terms & Conditions.